This Refund and Cancellation Policy explains booking cancellations and refunds at Morocco Fun Tours. This policy applies to all tours and services booked through this website. By confirming a booking, you agree to the terms written on this page. Please read this policy carefully before making any reservation.

This policy is created to protect both customers and the company. Clear rules help avoid confusion and future disputes. This page explains cancellation deadlines, refund rules, and booking changes.

Morocco Fun Tours provides travel services across different regions of Morocco. Each booking is confirmed after receiving the required payment. This policy describes the process for managing cancellations and refunds. It also explains the rights and responsibilities of both parties.

Cancellation Rules

Customers may cancel a tour by informing Morocco Fun Tours in advance. Cancellation requests must be sent by email or contact form. The cancellation date is based on the time the request is received.

A full refund is provided if cancellation is made four days before the tour date. This means at least ninety six hours before tour departure. The full payment will be returned without any deduction.

No refund is provided if cancellation is made less than four days before departure. No refund is provided for no show cases. No refund is provided if the tour has already started.

Late cancellations cause losses for local partners and guides. Customers are advised to cancel as early as possible.

How to Cancel a Booking

All cancellations must be sent in written form. Verbal cancellations are not accepted for refund processing.

Cancellation requests can be sent by email or through the contact page. WhatsApp messages may also be accepted when agreed in advance.

The cancellation request must include the full name of the booking holder. The tour name and travel date must be provided. The booking reference number should be included when available.

After receiving the request, confirmation will be sent by email. Customers should keep this confirmation for future reference.

Refund Processing Time

Refunds are processed after cancellation confirmation is approved. Refund processing usually takes two business days. Certain banks may require additional time to show the refunded amount.

Refunds are sent after internal verification is completed. Delays may occur during holidays or weekends. Customers will be informed if delays occur.

Morocco Fun Tours is not responsible for bank processing delays.

Payment Method Rules

Refunds are returned using the original payment method. Card payments are returned to the original card used for booking. Bank transfer refunds are sent to the same account.

Processing fees charged by payment providers may not be refundable. Currency exchange differences may affect the refunded amount.

Customers are responsible for providing correct bank details.

Partial Refund Conditions

Some services may not be fully refundable. Hotel bookings and desert camps may have separate cancellation rules.

Entrance tickets and special arrangements may have strict cancellation conditions. Partial refunds may apply in these situations.

Each case is reviewed individually before refund approval.

Force Majeure

Force majeure refers to events beyond human control. These events may include natural disasters, severe weather, or government restrictions.

In such cases, tours may be postponed or rescheduled. Refund decisions depend on service provider policies. Customer safety always remains the first priority.

Company Cancellation Rights

Morocco Fun Tours reserves the right to cancel any tour. Tours may be canceled when travel conditions are not considered safe.

If the company cancels a tour, a full refund is provided. Customers may also choose an alternative travel date.

The company is not responsible for personal travel expenses.

Booking Changes

Customers may request booking changes before tour departure. Customers may also request changes during the tour.

Such requests depend on availability and local conditions. Price differences may apply after booking changes.

Each change request is reviewed individually.

Contact Information

All refund and cancellation questions should be sent to the company.

Business Name: Morocco Fun Tours
Website: https://moroccofuntours.com
Email: [email protected]
Location: Ouarzazate 75000, Maroc

Policy Updates

This policy may be updated when required. All modifications will be updated and displayed on this page.

Final Note

Morocco Fun Tours values customer trust and satisfaction. Every effort is made to treat customers fairly. Thank you for choosing Morocco Fun Tours.